SALON POLICY

A NON REFUNDABLE DEPOSIT OF £25 FOR CONSULTATION FOR SEMI PERMANENT MAKEUP.

IF YOU HAVE ALREADY HAD YOUR 1ST SESSION TREATMENT ON YOUR BROWS OR LIPS, IT IS NON REFUNDABLE AND THE 2ND TOUCH UP IS PART OF A COMPLIMENTARY THEREBY NON REFUNDABLE.

Microblading Manual Method & Semi Permanent Machine method SPMU

Candidates who we can not treat are:

*Under 18 years

*people with diabetes unless you have an approval letter from your family doctor

*pregnant and lactating women

*people with glaucoma and people who are taking blood thinning medicines (e.g., aspirin, warfarin)

*people with skin such as psoriasis, eczema and undiagnosed rashes or blisters on the site that is to be treated those who have scleroderma, which makes your skin tight and brittle

*people with allergies to makeup or colours

those with easily triggered post inflammatory hyperpigmentation are not good candidates

persons with keloid or hypertrophic scarring

active skin cancer in the area to be tattooed

a hemophiliac, bleeding disorder

have healing disorders, uncontrolled high blood pressure or have heart condition or mitral valve disorder.

*Those on any skin medication such as roaccutaine (wait for 6-12 months after the course), steroids which thin and oversensitive the skin.

*Those undergoing radiotherapy or chemotherapy treatment at present (or due to undergo such treatment) and any radiotherapy or chemotherapy came to an end not less than 42 days ago from the date of the treatment

*Those with transmittable blood conditions like HIV or Hepatitis

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  Other Contraindications:

​Let us know if you have/had allergic reactions to topical anaesthetic, we use lidocaine.

     If  you are under a physician’s care you must obtain a release from him/her prior to your procedure.

Pictures will be taken during your procedure for reference purposes and they may be used for marketing purposes on social media sites and on their webpage.

   You must arrive on time as arriving late will lose your appointment  as this will delay the therapist schedule and is not fair on the following clients. 

 Full Payment on consultation day, any allergic reaction to patch test, full payment will be refunded.

  No refund/compensation/exchange policy given to any service(s) that ALREADY been started/ completed in any cases.

       We reserve the right to refuse our services.       Prices are subject to change at any time.  Each new treatment should comprise of two sessions, one being the initial procedure and the other session is to fill in any gaps that did not take from the first session. On the rare occasion a client may need a third session due to having a skin type that is more resistant to the implantation of pigment or from incorrect aftercare taken and will be charged accordingly. The second session is not to change the shape completely or technique of initial treatment but if you wish to do so it will be charged accordingly.

 If you have had your eyebrows previously tattooed, you must email us a clear photo prior to booking your appointment for consultation. We cannot guarantee results and we must approve that your eyebrows are workable. If they're too dark, dense, discoloured, or large, a colour correction procedure or tattoo removal will be highly recommended elsewhere before beginning the cover-up. 

 Test patch is essential on consultation day, It must be done at least 48 hours prior to the main procedure. If choosing not to undertake the test, you release the therapist from liabilities related to any allergies or reactions applied to the treatment.

  There are traces of Nickel in needles and pigments which may affect those who allergic to Nickel. The sensitive patch test will not always confirm or determine conclusively if you have Nickel allergy or whether you will have a reaction to the products used within the requested treatment.

BEHAVIOUR

We have the right to work without the fear of abuse, assault, insult, intimidation or humiliation, we reserve the right to refuse or withdraw services without notice and at any time, either prior to, during or post treatment. Any violence or abuse directed will result in matters being followed up with the police.

Arrival

All the clients need to arrive on time on their treatments day, to avoid delays on the next client.

Gratuities

These are gratefully received but at your discretion.

Vouchers

Gift Vouchers are ideal for any occasion and can be personalised and sent on your behalf.

Gift Vouchers are non-refundable.

Gift Vouchers must be redeemed within or by the expiry dates. Once exceeded, vouchers cannot be extended.

50% DEPOSIT REQUIRED WHEN BOOKING

Regrettably, we require a 50% deposit for every new treatment booked at Serenity Holistic & Beauty. 

This deposit will be used as part payment towards your service and is fully refundable should you cancel within 24 hours for your appointment.

 All deposits will be used as part payment towards your final bill.

 Our cancellation policy is strictly 24 hours for all guests. If we don’t receive 24 hours notice to cancel your appointment then unfortunately, your deposit is non-refundable.

 We completely understand that things can happen at the last minute and can assure you that we will be sympathetic in certain circumstances.

 We have had to put these measures in place because of the sheer volume of non-arrivals we have had, which in turn costs the salon hundreds of pounds per month.

DATE PROTECTION

The information you share with us during your booking or consultation, is kept private and only used for the sole purpose of contact and treatment needs. We will not share your information or use it for any other purpose without prior consent. 

*Please make sure any patch test is done for eyelash/eyebrow 24hrs before you treatment, and 48hrs for lash lifts.

Contact the salon

* You will receive an email confirmation after booking.